Dirty Dawgs Cleaning LLC

 

Terms & Conditions

 

Last Updated on March 1, 2024 

 

These Terms & Conditions are effective immediately.

 

By Dirty Dawgs Cleaning LLC you agree to be the party responsible for full payment, communication, and complying with all policies, upholding this agreement, and satisfaction guarantee procedures. Third-party involvement is not recognized by Dirty Dawgs Cleaning LLC.

 

 

 

Communicate with us!

 

If you have any questions or concerns about your cleaning service, please email or text our office at 603-581-8409. We have a dedicated office staff to assist you and who will make every reasonable effort to provide you with a highly professional cleaning service.

 

 

 

Getting Your Home Ready:

 

Have your home picked up and are ready to be cleaned. Hourly charges may be incurred if cleaning technicians require more time if your home is not ready to be cleaned or if a job is underestimated due to the condition of the home. 

 

Notify all guests about our arrival and that we may need access to their space.

 

Notify the office when you have guests or any unknown person in your home so that we won’t be surprised if a stranger walks out of a room. If unknown persons are not reported to our office staff prior to your scheduled cleaning date, we do reserve the right to not enter the dwelling. Shall you fail to report unknown guests in the home prior to your scheduled date and time, the cleaning shall be canceled and you will be charged 100% of the cleaning fee.

 

 

 

Preparing Children and Pets:

 

For safety reasons, please see that children are supervised while we are cleaning your home.

 

We love our animals. However, if they are aggressive, we ask that you have them kenneled in a room that we are not cleaning or outside when we arrive. Dirty Dawgs Cleaning and its staff reserves the right to leave the premises if a pet exhibits aggressive behavior and you will be charged the full price of your cleaning. Dirty Dawgs Cleaning LLC will not be held responsible for the behavior of any pet(s) while the cleaning service is being performed.

 

 

 

Accessing Your Home:

 

By providing a unique door code or lockbox code. A fee will be charged if we are unable to access your home. (see lockout policy below)

 

Turn off alarm systems. If you choose to leave the alarm armed, we will not be held responsible for false alarms or misuse of alarm system.

 

 

 

Lock Out Policy:

 

Our cleaning hours are from 9:00am to 5:00pm. If for any circumstance our staff is SENT AWAY, LOCKED OUT, or unable to complete the cleaning session for ANY reason between these hours, there will be a cancellation fee of 100% of your typical cleaning rate. We will make every effort to work within the time frame you requested, but ask not to be sent away during our working hours.

 

We can not guarantee an exact arrival time for your visit. If you need an estimated window of arrival, please contact our office the day before your scheduled visit. No arrival time is implied or guaranteed. We will do our best to accommodate requests, but they are treated as requests. We do guarantee your day of service and will not change your service date without prior approval.

 

Due to OSHA regulations, our staff will not handle any type of animal or human waste, this includes vomit, bloody and vomiting waste.

 

Due to sanitary and hygiene cross-contamination issues, we are unable to clean in areas or homes with live infestations (maggots, fleas, roaches, bedbugs, etc.) until mitigated.

 

We will not remove excess mold and mildew outside of the shower. We ask that you refrain from smoking cigarettes, marijuana or any other substance inside of the home when cleaning agents are present.

 

 

 

Payment:

 

​Payments by invoice and/or payment requests are due in full upon completion of services by the end of the business day unless prior agreement has been made between said client and Dirty Dawgs Cleaning LLC.

 

If payment is not rendered by end of business day, a $50 late fee will be applied.

 

Credit/Debit, Cash, Venmo or 3rd party payment systems are all acceptable forms of payment.

 

Verbal agreement to begin service indicated acceptance of Service Agreement and permission to charge debit/credit card.

 

WE DO NOT ACCEPT CHECKS!

 

Hourly cleanings will be charged for the full amount of time spent at home.

 

Quoted rates are estimates.

 

 

 

Tipping:

 

A tip is neither expected nor required. It is completely optional and at your discretion.

 

You will also have an option to add a tip as a line item to your invoice. You just need to let your cleaning agent(s) know prior to making payment.

 

 

 

Going On Vacation?:

 

Instead of skipping consider having us do some deep clean work (hand wiping baseboards, doors/frames, kitchen and bathroom cabinets, or cleaning the inside of your fridge/oven, cleaning under all the sinks)

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A Little Sick?

 

It’s more important now than ever that we come in and clean your home. Just hang out in your room (or any room) and we will swap out that time with our Disinfecting Service.

 

If you do need to skip, we require at least 48-hour notice for recurring cleanings.

 

If you skip a cleaning with less than 48 hours' notice, you will be charged the full anticipated cost of your scheduled cleaning, without exceptions. Timely notice enables us to schedule another home in your place and ensure our employee’s full work schedules. Please note – you can reschedule your cleaning another day during the week without incurring additional fees.

 

Exceptions may be made for emergencies and/or illnesses. Frequent cancellations, even for emergency or illness, may still be charged the cancellation fee. Dirty Dawgs Cleaning LLC reserves the right to make these determinations on a case-by-case basis.

 

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Photos Of Your Home:

 

We take before and after photos of our work. These pictures are used for training, proof of performance as well as promotion. See our website before and after for examples. If you do not want pictures taken of work areas in your home please notify us when you schedule your cleaning.

 

 

 

100% Satisfaction Guarantee:

 

(Clients who are not present during session)

 

​If you think any area that is in the scope of work is not clean or cleaned well upon your arrival, please email us within 24 hours of your cleaning and we will return to re-clean the problem area during the agreed upon time/date between client and Dirty Dawgs Cleaning LLC. Please attach any photos of proof in your email along with any other details you can provide. No re-clean shall be approved if client fails to provide evidence of un-cleaned area(s).

 

(Clients who are present during session)

 

If you have any questions or concerns, please let your cleaning agent know.

 

You will be required to sign/initial a Cleaning Checklist upon completion of your session to ensure all areas are approved clean to your satisfaction.

 

We are unable to guarantee the cleanliness of the home when using your products, supplies or equipment. You will also be required to fill out a Product and Equipment Waiver.

 

NO cash refunds or discounts for poor quality on the original bill will be given in place of a re-clean.

 

Our teams are quality inspected which may occur during your home’s cleaning or after the cleaning agent(s) have left your home.

 

 

 

Non-Solicitation Of Dirty Dawgs Cleaning LLC Employees:

 

When entering into an agreement for services with Dirty Dawgs Cleaning LLC you agree not to solicit for hire any staff member introduced to you by Dirty Dawgs Cleaning LLC for any home‐related services. We spend a lot of time, money and resources finding, interviewing, checking references and backgrounds, and training our cleaners. When hired, each cleaning technician signs an agreement barring them from performing any home‐related service for any of our past or present customers. However, if you do wish to employ a staff member directly, please discuss this matter with our office. If you are found to have solicited one of our staff, please be advised that our referral/ training fee is $3,500 per hired employee. We consider our employees our most valuable asset and charge accordingly.

 

 

 

 

 

Introducing Our Cleaning Referral Program!

 

We value our loyal clients and believe that great service deserves recognition. That's why we're excited to announce our referral program, where you can earn a $15 credit for every friend you refer to us!

 

Here's how it works:

 

1. Spread the word: Tell your friends, family, and colleagues about the exceptional cleaning services you receive from us at Dirty Dawgs Cleaning.

 

2. Share your unique referral code: When your friends book their first cleaning service with us, make sure they mention your unique referral code or provide them with the code directly.

 

3. Earn your reward: Once your referred friend's cleaning service is completed and paid for, we will credit your account with a $15 referral reward. You can accumulate these credits and use them towards your future cleaning services.

 

4. There's no limit: You can refer as many friends as you like and earn $15 for each successful referral. The more friends you refer, the more credits you earn!

 

5. Spread the joy: Not only will your friends benefit from our exceptional cleaning services, but they will also receive $15 off their first cleaning service as a welcome gift.

 

We want to make it easy for you to share the love, so here are some ways you can spread the word:

 

- Share your referral code via email or text message.

 

- Post about our services and your referral code on your social media accounts.

 

- Personally invite your friends to try our cleaning services and provide them with your referral code.

 

Thank you for being a valued client and for helping us grow our community of satisfied customers. Start referring your friends today and enjoy the benefits of our Cleaning Referral Program!

 

If you have any questions or need assistance, please don't hesitate to contact our customer support team.

 

Happy referring!